Who do I speak to about property maintenance or repairs?
All property issues which occur between 9am – 5pm Monday to Friday, including repairs and maintenance should be reported to the GFW Letting team. Please ensure you report any repairs or maintenance to the property team as soon as possible.
Can I decorate my rental property?
You must have the landlord’s permission to decorate. We recommend that you get this in writing prior to starting any alterations – this protects you and your deposit.
Can I get my deposit back before my tenancy ends to put it down on a new property?
No. The deposit is taken to cover any dilapidations following the end of tenancy. Once you have handed back the keys to us, your landlord, or GFW Letting, will carry out a checkout report and advise you further from there.
How many sets of keys will I get for the property?
You will get a set of keys for each tenant moving into the property. If you do get any additional keys cut we must be informed and they should be returned at the end of your tenancy.
Do I have to inform you of all maintenance?
Yes. You have a responsibility as a tenant to report any repairs and maintenance as soon as possible. A problem may worsen if you do not report it promptly and you may be liable for part of the repair cost.
Can I change my utility suppliers?
Yes, but ensure you let us know when you leave the property who the new suppliers are.
Who is responsible for paying the council tax and TV licence?
The tenant is responsible for the payment of the council tax and TV licence for the property.
What happens if the landlord wants the property back?
If the landlord wants you to leave at the end of your fixed term contract, they must give you two months’ notice. If you are in breach of your tenancy agreement, your landlord may wish to gain possession of the property before the end of your fixed term.
How often will the property be inspected by the landlord or agent?
The property will usually be inspected quarterly. You will receive at least 24-hours’ notice of the visit and if you are unable to be present we may access the property with our management keys.
Do I need insurance?
Yes. Your landlord will have buildings insurance and you need to get contents insurance.
How much notice do I need to give to leave my rented property?
You must give four weeks’ notice from the date your rent is due to your landlord or agent, in writing.
What fees will I be charged?
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What Our Clients Think
GFW Letting were very good, friendly and processed our application very quickly.Mr and Mrs Brayshay
We feel very supported by GFW Letting, and also feel that they were very caring and conscientious.Tina and Brian Young
All the staff in the Alnwick office are very helpful and pleasant: an excellent team.Jerrie Petrie
All staff were very efficient, courteous and helpful. I was kept fully engaged throughout the Letting process which was fast and seamless. I would thoroughly recommend. Thank you and I love my new home!Alison Channon
Just to say a big thank you for finding us a tenant so very quickly! The process & service has been fantastic from beginning to end! Will definitely be recommending you too.Joanne Topping
Very impressive service with quick viewings and professional staff! Charlotte was great, liaising well with myself and clients to complete a letting starting on Saturday. If there was a Trip Advisor for property letting, you'd get 5 out of 5!David Ratliff
Both Lorna and Charlotte have been very professional in your services of finding us a new tenant for our property. Let's hope the tenants enjoying living at Arkle court.Lynda Davie
Fran and the team have been excellent throughout – despite being someone who likes to feel in control I am more than comfortable leaving my properties in their capable hands.Richard Walters
I would like to take this opportunity to thank you very much for all your help and advice in the last three years. I have found all my dealings with you to be very professional.Kris Rogerson
The Newcastle team are positive, enthusiastic, interested and realistic. They were very professional, great communicators and really really good to work with.Fiona Cruickshank OBE
Thanks for all your help, will certainly use you guys again and consider for other properties!Tony Orme
I couldn't be happier with tenant or, indeed, with the service I have received from you. Excellent!Sarah Darling
Thank you for looking after our property during our time abroad. I would definitely recommend your company to any friends needing a letting agent.Dawn Gabriele
Just wanted to say thank you very much for letting our flat for us, our new tenant seems to be someone who will look after the flat.Jen & Steve Patterson